Refund Policy

Return Policy

At Duhaas, we want you to be completely satisfied with your purchase. That's why we offer a 30-day return policy, allowing you ample time to request a return after receiving your item.

Eligibility Criteria

To qualify for a return, your item must meet the following criteria:

• It must be in the same condition as when you received it.
• The item should be unworn, unused, and include all original tags.
• Ensure it's in its original packaging.
• Please retain the receipt or proof of purchase for verification purposes.

Initiating a Return

Starting a return is easy. Simply reach out to us at infoduhaas@gmail.com to initiate the process. Once your return is approved, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that returns without prior approval will not be accepted.

For any questions related to returns, feel free to reach out to us at infoduhaas@gmail.com.

Damages and Issues

Please inspect your order upon delivery. If you find that the item is defective, damaged, or incorrect, kindly notify us immediately. We're here to address the issue promptly and ensure your satisfaction.

Exceptions and Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom products, personalized items, and personal care goods. Additionally, hazardous materials, flammable liquids, and gases cannot be returned. If you have questions about the eligibility of your specific item, please don't hesitate to contact us.

Please note that sale items and gift cards are non-returnable.

Exchanges

For the quickest way to get the item you desire, we recommend returning the item you have and making a separate purchase for the new item once your return is approved.

Refunds

Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, your refund will be processed automatically to your original payment method. Keep in mind that it may take some time for your bank or credit card company to process and reflect the refund.

Thank you for choosing Duhaas. Your satisfaction is our priority, and we're here to ensure a seamless return experience.